From Our Order System to Your Door

Gardlume™ works to prepare and dispatch eligible orders as efficiently as reasonably possible. Shipping time depends on several factors, including order processing, destination, carrier availability, transportation conditions, and local delivery operations.

Available shipping services, applicable shipping charges, and estimated delivery information may be presented during the ordering or checkout process where available.

Delivery estimates are intended as guidance and may change due to circumstances outside the direct control of Gardlume™.

Order Processing

Orders normally require processing before they are transferred to a shipping carrier. Processing may include payment verification, order review, product preparation, packing, and fulfillment coordination.

Processing time may vary depending on order volume, product availability, weekends, holidays, payment verification requirements, or other operational circumstances.

An order should not be considered shipped until it has entered the applicable transportation or carrier network.

Shipping Methods & Charges

Shipping methods available for a particular order may depend on destination, product characteristics, fulfillment location, order value, and carrier availability.

Where shipping charges apply, the applicable amount is normally displayed during checkout before the order is submitted.

Customers should review the final order total and shipping information presented during checkout before completing a purchase.

Delivery Estimates

Any estimated delivery date or delivery timeframe is an estimate unless specifically stated otherwise.

Actual delivery time can vary based on the destination, carrier network, transportation volume, local delivery operations, weather, public holidays, customs procedures, and other conditions.

A delay in delivery does not necessarily mean an order has been lost. Carrier tracking may occasionally update after a temporary delay in scanning or transportation.

Review Your Delivery Information Carefully

Please confirm that your shipping address is complete and correct before submitting your order. Once an order enters fulfillment or carrier processing, changing the delivery address may no longer be possible.

Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

This may occur because products are fulfilled from different facilities, prepared at different times, or handled by different shipping networks.

Separate parcels may have different tracking updates and may arrive on different dates even though they belong to the same order.

Shipping Delays

Shipping and delivery may occasionally take longer than expected because of circumstances outside our direct control.

Possible causes include severe weather, carrier congestion, transportation interruptions, peak shopping periods, public holidays, customs review, regional disruptions, or inaccurate delivery information.

If an order appears substantially delayed, customers may contact Gardlume™ customer support with the order number so the available shipment information can be reviewed.

Lost, Missing or Damaged Shipments

If a package appears lost, arrives visibly damaged, contains a damaged product, or is missing expected items, contact customer support with the relevant order information.

Depending on the issue, customers may be asked to provide photographs, shipment details, packaging information, or other reasonable information that helps us review the situation.

Available resolutions may depend on the circumstances of the shipment, carrier information, product availability, and the results of the review.

Marked Delivered but Not Received

If tracking shows a package as delivered but you cannot locate it, first check the delivery area, mailbox, parcel locker, building reception, household members, neighbors where appropriate, or other secure locations the carrier may have used.

Carrier tracking systems can sometimes update before a package is physically located by the recipient.

If the package remains unavailable, contact our customer support team with the order number and relevant tracking information so the situation can be reviewed.

Undeliverable & Returned Shipments

A shipment may be returned by a carrier if the address is incomplete, incorrect, inaccessible, refused, unclaimed, or otherwise considered undeliverable.

If a shipment is returned, Gardlume™ may review the available order and carrier information before determining the appropriate next step, which may include reshipment, refund review, address verification, or another suitable resolution.

International Shipping & Customs

Where international shipping is available, orders may be subject to customs processing or other import procedures in the destination country or region.

Customs review can affect delivery timing and is generally outside the direct control of Gardlume™.

Import duties, taxes, brokerage fees, customs charges, or similar destination-based costs may apply depending on local rules and the circumstances of the shipment.

Changes to This Shipping Policy

Gardlume™ may update this Shipping Policy from time to time to reflect changes in fulfillment operations, shipping providers, delivery practices, service availability, or applicable requirements. An updated version may display a revised update date.

Gardlume™ is owned and operated by Shanghai Jinxiang Leasing Technology Co., Ltd.