Return & Refund Policy
We want customers to feel confident when shopping with Gardlume™. This policy explains our return eligibility requirements, refund process, damaged or incorrect order procedures, and other important information related to returns.
Clear Steps From Request to Resolution
If you are not satisfied with an eligible Gardlume™ purchase, you may request a return within 30 days after the order is delivered.
Before returning any item, please contact our customer support team. This allows us to review the order, confirm eligibility, and provide the appropriate return instructions.
Items returned without prior communication or without the information required to identify the order may take longer to review or may not be accepted.
30-Day Return Window
Eligible return requests must be submitted within 30 calendar days after the order is delivered.
The return period begins on the date the shipment is recorded as delivered to the customer or delivery location.
Requests submitted outside the return period may not qualify for a standard return unless otherwise required by applicable law or specifically approved based on the circumstances of the order.
Return Eligibility
To help ensure a fair and consistent return process, returned products should meet the applicable eligibility requirements.
Items That May Not Qualify
Certain items or circumstances may not qualify for a standard return unless the product arrived damaged, defective, incorrect, or applicable law provides otherwise.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery. If an item appears damaged, defective, incomplete, or different from the product ordered, contact our customer support team as soon as reasonably possible.
Include your order number, a clear description of the issue, and relevant supporting information when available. Photographs may be useful when the concern involves visible damage, missing parts, or an incorrect product.
Once the issue is reviewed, the appropriate resolution may include a replacement, refund, partial refund, or another suitable solution depending on the circumstances.
How to Request a Return
To begin a return request, contact the Gardlume™ customer support team and provide enough information for us to review your order.
Contact Us Before Sending Any Return
Do not send a return to the Gardlume™ business address unless our customer support team specifically instructs you to do so. The appropriate return destination may differ depending on the product, order, and fulfillment location. Returning an item to an unauthorized address may delay processing.
Return Shipping
Return shipping responsibility may depend on the reason for the return and the circumstances of the order.
If a return is requested because the customer changed their mind or ordered an unsuitable item, return shipping costs may be the customer's responsibility unless otherwise agreed.
If the return results from an incorrect, damaged, defective, or incomplete order, our support team will review the circumstances and provide appropriate instructions.
Refund Processing
Once an eligible return has been received or otherwise reviewed as required, we will determine whether the refund request is approved.
Order Cancellations
If you need to cancel an order, contact customer support as soon as possible.
Cancellation is not guaranteed after an order has entered processing, fulfillment, or shipment.
If an order can no longer be canceled, the customer may request a return after delivery if the item meets the applicable return requirements.
Exchanges
Exchange availability depends on product inventory and the circumstances of the request.
In some situations, the most practical resolution may be to complete an eligible return and place a new order for the preferred product.
Changes to This Policy
Gardlume™ may update this Return & Refund Policy from time to time to reflect changes in store operations, fulfillment practices, customer service procedures, or applicable requirements. The updated version may display a revised update date.
Need Help With a Return?
Contact Gardlume™ customer support before returning an item. Please include your order number and a clear explanation of the reason for your request.
Gardlume™
Official company and customer support information associated with Gardlume™.
Gardlume™ is owned and operated by Shanghai Jinxiang Leasing Technology Co., Ltd.